Contact Us

Got a question about something you read on misi-net.com, spotted an outdated detail on one of our sweepstakes casino write-ups, or just want to send us a tip? This page explains the best way to reach us and what we can (and can't) help with.

How to reach the Sweeps team

The quickest way to contact us is by email at [email protected]. Let us know which page or operator your message relates to — for example, one of the sites listed on our list of sweepstakes casinos — so we can look into it faster. We aim to reply within a couple of business days, though volume can occasionally push that out a little.

What we can help with

• Corrections or updates to information about a listed operator, such as a change to a welcome offer, eligible states, or redemption terms
• General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
• Feedback on a review, comparison table, or editorial rating shown on the site
• Suggestions for sweepstakes or social casinos you think we should be aware of
• Press, partnership, or advertising enquiries related to Sweeps

What we can't help with

Sweeps is an independent research and comparison site, not an operator. That means we are not able to:

• Access, verify, or make changes to your account on any sweepstakes casino
• Process redemptions, refunds, or payments on behalf of a platform
• Confirm whether a specific site is legally available in your state — always check the operator's own terms and current state rules, since availability changes and some states restrict or prohibit sweepstakes casinos
• Provide legal, tax, or financial advice about prize redemptions

For account-specific issues, such as a stuck verification request or a question about a pending redemption, the fastest route is always the support channel of the platform itself, since only the operator can see your account details.

Reporting a concern about play

If you or someone you know is finding it difficult to keep sweepstakes or social casino play in check, that's worth raising directly. Our Responsible Gambling page has information on setting limits and where to find independent support resources, and it's a good starting point before reaching out to us.

Before you get in touch

A few things that help us answer faster:

1. Include the name of the operator or page you're asking about
2. Mention roughly when you noticed the issue, especially for time-sensitive things like a promotion or state eligibility list
3. Avoid sending account passwords, ID documents, or other sensitive personal details by email — legitimate verification always happens on the operator's own platform

If you'd like to know more about who compiles our reviews and how we approach the site, our About Us page covers that, and our Terms and Conditions set out how the site itself operates.